EFFECTIVE COMMUNICATION AND PERFORMANCE COACHING

We live in an extremely busy world. Managers are under increasing stress. Getting things done is more difficult and more complex as we depend on more people to make these things happen. We depend so much more on effective communication when:

• We have to achieve results through others
• We have to negotiate to a win-win outcome
• We seek to get across our point of view in meetings, appraisals and 1to1 sessions with our direct reports
• We need to delegate complex tasks to busy people

At the end of the two day program, delegates will

• Listen effectively and adapt their style to respond to challenging business situations
• Create a positive impact on other members of their organization
• Explain complicated ideas in a manner which aids understanding and increases the likelihood of success.
• Get buy-in to complete tasks and projects without delay
• Use enhanced persuasion skills and active listening skills to act as an opinion shaper amongst your colleagues.
• Use the standard performance coaching models with a high degree of subtlety to help improve performance
• Develop a plan for a coaching culture