Kategori: Human Resources

Many observers agree that the key asset of any organisation is the ability performance and competence of the workforce. And importance of quick adapting to changing world, currently organization needs to face with significant challenges in terms of growth and competition, according to this companies are looking for a sources of competitive advantage particularly through maximising every advantage of its human capital. Practical approach which are offering to participants will present them how the HR function itself can be a competitive advantage and the type of policies that should be developed.

Who Takes This Course

This professional training is organized for all people who are seeking for fundamental information about business of HR and directors & managers, operational managers & officers as well as recruitment workers, personnel consultants and development specialists.

Course Structure

• The context for change – discussion
• Managing Performance, behaviour and culture
• Setting standards & methods & targets
• Measuring performance
• Implications for employment practice
• Work organisation
• Employee relations
• The future for employment practices
• Program review & questions

A well-trained and informed HR assistant is an extremely important part of any HR team. Professional assistants are among the closest collaborators of the boss. Their the most important task is to support him in the management of the company. This training can provide to participants fundamental knowledge about necessary skills for HR assistants in several key areas like communication, interpersonal and technological requirements. Through training on modern tools of development in the area of HR assistants will gain the skills necessary to perform both administrative functions (staff), as well as in the sphere of human resource management (“soft HR”).

Who Takes This Course

The course is organized for people without experience, as well as those that are related to Human Resources, namely: managers, personnel managers, business owners, personal advisors, graduates, and students interested in the subject and those who are seeking to refresh their knowledge. The course is prepared from scratch curriculum. Moreover  for assistants to the Board / Director interested in improving their skills and abilities in the field of human resources management.

Course Structure

• Admission to HR skills for HR assistants
• The role of HR
• The strategic role of HR in the organization
• How to effectively combine the assistant and HR professional work?
• Key areas in soft HR:
  • Recruitment
  • Training
  • Assesment employee
• Incentive systems financial and non-financial “motivators”
• Basics of labor law to conclude contracts with the staff
• Modern development tools used in the HR area – a case study
• Overview

In the modern world people faces a number of difficult situations or conflicts, with whom you have to deal with. How skillfully solve them? What to do  when  a conflict arises? How to deal with conflicts in the organization? One of the ways is the art of mediation, widely recognized as one of the best methods of mitigation and dispute resolution. This method is not only used during litigation, but also in institutions, workplaces and wherever there are people and their conflicts. We invite you to learn the secrets of mediation skills and conflicts solving on our course.

Who Takes This Course

At the training, we would like to invite all interested in conflicts solving and mediation area, perhaps because of the nature of the work or felt the need to improve their own skills in a resolve conflicts.

Course Structure

• Introduction to workplace mediation and conflict resolution skills
• The principles of mediation (voluntary character, impartiality, neutrality, confidentiality)
• The role of the mediator
• When to use the mediation: indications & contraindications
• Psychological mechanisms of formation, escalation and conflict resolution.
• Methods for conflict resolution (negotiation, mediation, arbitration, court) similarities & differences
• Benefits of mediation at workplace
• Training practical skills in the field of mediation
• Workshop
• Case study

According to the mindset theory those with a fixed mindset believed that inherent features like intelligence, talent, etc. are set and unchanging that they define who we are. This is a common way of thinking in our culture. In contrast, those with a growth mindset believe these qualities are changeable and can be developed. So how is it? To understand this process we are offering our course. We need tools and techniques of creative thinking in solving problems. Breaking schemes, looking at the problem from another point of view, taking different perspectives guarantee a quick and effective solution for any appearing problem.

Who Takes This Course

This course has been designed for all those who are looking for something extraordinary, would like to make their way of thinking become wider, need to change perspective, gain the distance, find a solutions for any problems at work, home, between colleges and employers.

Course Structure

• Introduction to mindset
• What exactly is it matter?
• Your mind-set can be changed
• Methods & ways
• Purpose
• Benefits of understanding mindset change
• Determination & Action
• Monitoring
• Feedback
• Question

Strategic human resources management is an approach to decision-making related to the objectives and plans of the organization relating to labor relations, recruitment, talent management, learning and development, performance management and remuneration policies and practices of employee relations. This is an essential component of corporate or business strategy of the organization.

In fact, the development of HR strategy requires an answer only on three questions: where are we,  where we want to be and how we will get there.

Who Takes This Course

This course has been designed for all those who are looking for fundamental information about strategic human resources management or would like to refresh/update knowledge, we recommend this training for HR unit and ally managers and individuals seeking to enter the advance in Human Resources Management.

Course Structure

• Introduction to strategic HR management
• Understand the process of strategic HR
• Purpose of strategic human resources management
• Strategic HRM and HR strategy
• Development and implementation of HR strategy
• Monitoring and evaluation
• Summary

Workforce management includes all the activities needed to maintain an efficient workforce. Sometimes it is referred to as Human Resources management system, which means managing the workers, proper amonut of them at one place to maximize service and minimize cost and what is worth to emphasize that it’s one of the most important planning and management functions in the call center and can bring essential benefits within organizations.

Who Takes This Course

This course has been designed for all those who are looking for fundamental information about workforce management or who are interested in maximize service and minimize cost, recommend it for managers, call center workers, HR staff etc.

Course Structure

• Introduction to workplace management
• Forecasting of workload and required staff
• How to gather the right data/people at the right time to optimizebenefits
• Involvement of employees into the scheduling process
• Methods
• Monitoring
• Overview
• Questions

Understanding human performance course it is something very useful if you would like to understand people better, learn the answer on – what makes people act and behave in the ways they do. Participants will try to analyse study cases and acquire some psychology information about humans behaves. The practical approach of this training will help to understand this knowledge, assimilate information easier, how to make management and leadership more effective and efficient.

Who Takes This Course

The course is designed for people who are interested in understanding human behaves, would like to gain fundamental information about psychology human nature to be aware how to talk, how to manage well within companies. We recommend this training to HR department, managers, team leaders, directors, media, PR workers etc.

Course Structure

• Introduction to human psychology
• What is stress?
• What is communication?
• Motivation at work
• Managing employee performance
• The Assertiveness model of behaviour and attitudes
• Practical exercises
• Attitudes and attitudes to self
• Managing people at work
• People problems at work
• Case study & exercises
• Summary

About course

The fundamental aim of these course is discussion about key principles in talent management and succession planning and explaining what do these terms cover in practice? Besides, training will provide to participants full range of information about talent management form strategic design, recruitment process, development and succession planning and in a group we will discuss how talent and succession activities are related with other business and human resources processes.

Who Takes This Course

The course especially is intended for managers whose one of the responsibility is carrying out the talent management and succession planning for their own departments or units, including all HR process. As well as we are inviting all those who are seeking for information from this area.

Course Structure

• Introduction to talent & succession management – define problem
• The difference between talent management and succession planning
• The key mechanisms to spread talent
• Develop a framework for identifying and developing talent in your team
• Conduct talent reviews
• Development and succession – purpose and benfits
• Wages and reward
• Assessment of your success approach & building an action plan
• Summary & Questions

Preparing and Developing Training Specialist and Coordinators course will provide the fundamental and essential information about elements of training work. Participants can acquire the complete picture of what training does, gain knowledge about what is needed to develop your career as well as we will discuss about training evaluation work. The trainees will be able to notice and describe differences easily between training, learning and talent management and more.

Who Takes This Course

This course has been designed for all those who are seeking for professional way to approach training and development. Especially recommend it for new or already experienced training specialist, coordinators who need to update their knowledge, as well as workers of HR department, talent managers and supervisors or technical staff (including engineers) who train others and who need a good understanding of how training works.

Course Structure

• Introduction and program objectives
• Purpose of training
• Role & functions of training departments
• Explore your own style of learning
• What is training needs analysis?
• Competancy based training
• Learning startegies
• The role of testing in training
• Evaluation – completing the cycle – benefits
• Talent management – explored
• Overview

Motivating the staff within company it is essential thing to keep them satisfied, needed, significant – because keeping workers well motivated, furthermore brings benefits at organization – good worker is a priceless thing for company. Therefore management and motivation of people at work is major priority of companies & bosses, important and necessary thing – at least should be. This training has been created to present how to achieve the best results of the human resources. During course, among others recruitment process, motivation, reward, evaluation will be discussed.

Who Takes This Course

This course has been created especially for HR practitioners and all workers with responsibilities as HR development and personal management as well as all those with an interest in people management and development would also benefit.

Course Structure

• Introduction to Human Resources Managment
• Explanation of personal managment
• Strategic HRM – model of HR strategic
• Recruitment process
• Salary and staff rewards
• Motivation
• Individual career paths
• Personal development
• New roles within HR
• Summary & Questions