Kategori: Management and Leadership

Supervisors/managers represent an important force in the current global economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.

How You Will Benefit:

• Learn ways to prioritize, plan, and manage your time.
• Identify your primary leadership style and techniques for maximizing that style.
• Develop more flexibility to use other leadership styles.
• Search for ways to overcome communication barriers.
• Determine ways you can meet the needs of employees and co-workers through communication and coaching.
• Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

What You Will Cover:

• Managing your time and energy
• What makes a good leader?
• Communication as a leadership tool
• The commitment curve
• Employee development models
• Dealing with conflict and difficult issues
• What successful leaders do?

 

We live in an extremely busy world. Managers are under increasing stress. Getting things done is more difficult and more complex as we depend on more people to make these things happen. We depend so much more on effective communication when:

• We have to achieve results through others
• We have to negotiate to a win-win outcome
• We seek to get across our point of view in meetings, appraisals and 1to1 sessions with our direct reports
• We need to delegate complex tasks to busy people

At the end of the two day program, delegates will

• Listen effectively and adapt their style to respond to challenging business situations
• Create a positive impact on other members of their organization
• Explain complicated ideas in a manner which aids understanding and increases the likelihood of success.
• Get buy-in to complete tasks and projects without delay
• Use enhanced persuasion skills and active listening skills to act as an opinion shaper amongst your colleagues.
• Use the standard performance coaching models with a high degree of subtlety to help improve performance
• Develop a plan for a coaching culture

We live in an extremely busy world. Managers and their team are under increasing stress. Getting things done is more difficult and more complex as we depend on more people to make these things happen. We depend so much more on personal influence particularly if:

• We have to achieve results through others
• We cannot, or do not want to rely purely on position power
• We find ourselves in conflict on a daily basis and have to find effective solutions that benefit the project

The program comprises two days of experiential learning, presentations, discussions and interactive sessions not only on our own listening skills but also in influencing people and managing conflict. Our aim is to ensure that managers positively encourage listening, they influence effectively, persuade others and handle conflict in a way that delivers results.

This program is designed for:

All staff who need to develop their understanding of effec-tive communication as it relates to change projects in their organisation to ensure they work with conflict to deliver successful project outcome including delivery on cost, time and quality.

By the end of this course the participants will be able to…

• Listen effectively
• Adapt their style of influence to respond to challeng-ing business situations
• Create a positive impact on other members of their organization
• Influence others without pressuring, pulling rank or resorting to aggressive behaviour
• Communicate with increased confidence at meetings.
• Use enhanced persuasion skills and active listening skills to act as an opinion shaper amongst your col-leagues.
• Use appropriate influencing strategies determined by the situation for a win-win outcome
• Practice real live scenarios

“All coaches do not have to be psychologists. However, coaching is change and change is a psychological process.  The coach has to understand the psychological aspects of coaching and be confident and competent to deal with these. To do so requires personalized, expert training and supervision.”

Professor Suzanne Skiffington

The purpose of this program is to maximise the contribution of delegates to coaching continual improvements in performance. While performance coaching is a relatively straight forward process, it needs practitioners well versed in listening, asking great questions and confidently guiding people through to realist solutions based on well defined objectives and well understood reality.

At the end of this two day program, delegates will

• Work on the skills of coaching – building rapport, asking effective questions and listening attentively
• Use the OSCAR performance model with a degree of subtlety to deliver performance improvements with each and every one of your team
• Interact with a diversity of people and performance issues
• Develop advanced techniques to improve their coaching capability

The term QUALITY is recognized as the key for the companies which want to satisfy their customer. The objective of this course is to provide a vision about different management practices and how TQM has a different place among other approaches. This course covers the general concepts of TQM, and principles of it such as customer focus, process management, KAIZEN continuous improvement, team working, employee empowerment, and related practices.

List of Offered Short Courses

 

Day 1

Introduction

Definition of Quality, Quality Control and Management

The Philosophy of Quality Management

The Gurus of TQM and Their Thoughts

Quality as an Management Strategy

Principles of TQM

Cost of Quality

TQM Applications in Manufacturing and Service Industries

Case 1.1:  Discussions on Deming Thoughts with Company Practices.

Case 1.2: Quality VS Non-Quality Costs

 

Day 2

Strategic Planning

Relating TQM to Strategic Plan

Service Quality Management

Customer Focus and Satisfaction

Customer Complaint Management

Customer Focused Product and System Design (QFD)

Case 2.1: Doing Right Things / Doing Things Right

Case 2.2: Translating Customer Voice to Firm Language

 

Day 3

Process Management

Definition of a Process and Its Characteristics

Process Design

Processes Definition & Documentation (Process Charts, Flow Diagrams)

Understanding Variability and Statistical Process Control

Process Improvement

Six Sigma Process Management

Case 3.1: KAIZEN

 

Day 4

Lean Thinking

Understanding VALUE and WASTE

5 S Waste Management System

Value Stream Mapping

Designing Lean and Zero Defect Processes

POKE-YOKE

Managerial Issues For TQM Applications

Team Working, Employee Involvement, Process Leadership,

CS 4.1: Designing Better Work Place With 5s

CS 4.2: Discussion: Locating TQM In The Company Organization

 

This program aims at giving information on advantages of quality concept in the firm and its applications, and advantages of quality management.

Scope of the Program

The Method, known shortly as TQM, targets having all participants contribute through a systematic approach of the qualities of human, work, product and/or service that are used to fulfill customer demands and needs. During all applied processes, thoughts and targets of employee’s are used and all employees are involved in quality. The program deals with the topic in detail for it aims to increase knowledge of the participants.

Advantages:

It provides advantages of total quality management and paves the way for acquisition of different perspective.

Course Structure

Understanding total quality management

Fundamentals of total quality management

Principles of total quality management

Building  an effective quality management

Generating qualified teamwork

Total quality management  techniques

Communication and fact-based decision making

Total quality management  methods for creativity

Measuring total quality management

Practice & case studies

Creating organisational culture

Strategic and systematic approaches

 

This one day course provides strategies, tools, techniques and tips to set priorities and manage the pressures of meeting important and urgent commitments in your life. The course does not incorporate a standard time management tool or a one-size-fits-all model. Instead, it provides a Manager’s Toolkit for you to use in developing a personalised time-management system, tailored to your needs and habits.

By the end of this course you will be able to…

• Recognise the value of effective time management to themself, their team and their organisation.
• Clarify their and their team’s objectives,  key  areas  of  responsibility and priorities.
• Identify and overcome the primary causes of poor time management for themselves and their team.
• Identify time wasters and personal preferences that affect performance in the workplace.

 

The Manager as Strategic Leader program is designed to provide participants with knowledge and techniques which will enable them to identify a clear, strategic aspect for their organisations and implement professional actions. Our program will guide participants a better understand the corporate dynamics of top management teams and allow them to effectively reflect on their personal approach to leadership.

 

Course Structure

Understanding Management

Strategic thinking and core approaches

Advantage of competitive sustainibility

Defiyning organizational requirements

Strategic Leadership aspects for manager

Navigating towards finance and market

Managing change in organization

Case studies

 

This course aims to provide managers and supervisors who want to widen their skills in leading teams efficiently. Also for individuals who develop and achieve organisational objectives and succesfully build their own career through team management. Participants will learn well known and new tecqniques to inspire a team and develop high-performance teams for many many conditions.

 

Course Structure

Understanding team manage

Team management essentials

inspirational approaches

Evuluating towards Vision

Communication through success

Leadership in team

Defining g and assigning roles

Work as a team towards a common goal

Evaluation of team with new skills

Effective team  (case study)

Managing team

Difficulties and resolitation

Managing conflict

 

This course provides a thorough grounding in how to develop a well written investment quality business plan and business plan presentation. Participants will address the key strategic, planning understand the various analytical processes required to produce such a plan. Developing a plan is critical in the achievement of business.

 

Who Takes This Course

Any member of staff for whom the production of a business plan is in their area of responsibility.

 

Course Structure

Understanding busines plan

Business Analysis

Developing a successfull business plan

Costumer communication skills

The psychology of selling

Motivation and key elements

Customers focused approaches

Elevating  product and service

Market analysis – SWOT

Strategic planning

Financial management and reporting

Risk identification and management