EMPLOYEE RELATIONS: ROLES AND RESPONSIBILITIES

The success of a business largely depends on how good relations can build and maintain with people. We have vast knowledge and extensive experience, however, is the extent to which it will use will depend on our competence in communication and relationship building. Training courses in employee relations (roles and responsibilities) is dedicated to those who are in professional and personal life want to have the knowledge about how to develop their competence in this area.

 

Who Takes This Course

The course is designed for managers, sales teams, relationship managers, project managers, middle managers, experts, employees and all those interested in this issue.

 

Course Structure

• Introduction: definition of knowledge and its typology.
• Relationships between knowledge, skills and attitudes – a model of competence.
• Case studies
• How to grow your practice based on knowledge?
• Factors conducive to learning staff
• Processes and procedures for knowledge management
• Practical methods, techniques and tools
• The manager’s role in knowledge management.
• Map of labor relations – mind map
• Employee relations in various processes: recruitment, mentoring, monitoring, coaching, motivating, etc.
• Barriers to knowledge management and employee relations.
• Summary of training