Workforce management includes all the activities needed to maintain an efficient workforce. Sometimes it is referred to as Human Resources management system, which means managing the workers, proper amonut of them at one place to maximize service and minimize cost and what is worth to emphasize that it’s one of the most important planning and management functions in the call center and can bring essential benefits within organizations.
Who Takes This Course
This course has been designed for all those who are looking for fundamental information about workforce management or who are interested in maximize service and minimize cost, recommend it for managers, call center workers, HR staff etc.
Course Structure
- Introduction to workplace management
- Forecasting of workload and required staff
- How to gather the right data/people at the right time to optimizebenefits
- Involvement of employees into the scheduling process
- Methods
- Monitoring
- Overview
- Questions
| Hours | 12 |
| Duration | 2 Days |
| Price | 2400 € |
Education fee is only for the groups not exceeding 10 people. Please contact us for more participants.
VAT is included