WORKPLACE MEDIATION AND CONFLICT RESOLUTION SKILLS

In the modern world people faces a number of difficult situations or conflicts, with whom you have to deal with. How skillfully solve them? What to do  when  a conflict arises? How to deal with conflicts in the organization? One of the ways is the art of mediation, widely recognized as one of the best methods of mitigation and dispute resolution. This method is not only used during litigation, but also in institutions, workplaces and wherever there are people and their conflicts. We invite you to learn the secrets of mediation skills and conflicts solving on our course.

Who Takes This Course

At the training, we would like to invite all interested in conflicts solving and mediation area, perhaps because of the nature of the work or felt the need to improve their own skills in a resolve conflicts.

Course Structure

• Introduction to workplace mediation and conflict resolution skills
• The principles of mediation (voluntary character, impartiality, neutrality, confidentiality)
• The role of the mediator
• When to use the mediation: indications & contraindications
• Psychological mechanisms of formation, escalation and conflict resolution.
• Methods for conflict resolution (negotiation, mediation, arbitration, court) similarities & differences
• Benefits of mediation at workplace
• Training practical skills in the field of mediation
• Workshop
• Case study