CONFLICT MANAGEMENT IN WORKPLACE

We live in an extremely busy world. Managers and their team are under increasing stress. Getting things done is more difficult and more complex as we depend on more people to make these things happen. We depend so much more on personal influence particularly if:

• We have to achieve results through others
• We cannot, or do not want to rely purely on position power
• We find ourselves in conflict on a daily basis and have to find effective solutions that benefit the project

The program comprises two days of experiential learning, presentations, discussions and interactive sessions not only on our own listening skills but also in influencing people and managing conflict. Our aim is to ensure that managers positively encourage listening, they influence effectively, persuade others and handle conflict in a way that delivers results.

This program is designed for:

All staff who need to develop their understanding of effec-tive communication as it relates to change projects in their organisation to ensure they work with conflict to deliver successful project outcome including delivery on cost, time and quality.

By the end of this course the participants will be able to…

• Listen effectively
• Adapt their style of influence to respond to challeng-ing business situations
• Create a positive impact on other members of their organization
• Influence others without pressuring, pulling rank or resorting to aggressive behaviour
• Communicate with increased confidence at meetings.
• Use enhanced persuasion skills and active listening skills to act as an opinion shaper amongst your col-leagues.
• Use appropriate influencing strategies determined by the situation for a win-win outcome
• Practice real live scenarios