The term QUALITY is recognized as the key for the companies which want to satisfy their customer. The objective of this course is to provide a vision about different management practices and how TQM has a different place among other approaches. This course covers the general concepts of TQM, and principles of it such as customer focus, process management, KAIZEN continuous improvement, team working, employee empowerment, and related practices.
List of Offered Short Courses
Day 1
Introduction
Definition of Quality, Quality Control and Management
The Philosophy of Quality Management
The Gurus of TQM and Their Thoughts
Quality as an Management Strategy
Principles of TQM
Cost of Quality
TQM Applications in Manufacturing and Service Industries
Case 1.1: Discussions on Deming Thoughts with Company Practices.
Case 1.2: Quality VS Non-Quality Costs
Day 2
Strategic Planning
Relating TQM to Strategic Plan
Service Quality Management
Customer Focus and Satisfaction
Customer Complaint Management
Customer Focused Product and System Design (QFD)
Case 2.1: Doing Right Things / Doing Things Right
Case 2.2: Translating Customer Voice to Firm Language
Day 3
Process Management
Definition of a Process and Its Characteristics
Process Design
Processes Definition & Documentation (Process Charts, Flow Diagrams)
Understanding Variability and Statistical Process Control
Process Improvement
Six Sigma Process Management
Case 3.1: KAIZEN
Day 4
Lean Thinking
Understanding VALUE and WASTE
5 S Waste Management System
Value Stream Mapping
Designing Lean and Zero Defect Processes
POKE-YOKE
Managerial Issues For TQM Applications
Team Working, Employee Involvement, Process Leadership,
CS 4.1: Designing Better Work Place With 5s
CS 4.2: Discussion: Locating TQM In The Company Organization
| Hours | 24 |
| Duration | 4 Days |
| Price | 4800 € |
Education fee is only for the groups not exceeding 10 people. Please contact us for more participants.
VAT is included